Busy-Bite: Jeff Bezos’s Final Letter to Shareholders as CEO

If you want to be successful in business (in life, actually), you have to create more than you consume. Your goal should be to create value for everyone you interact with. Any business that doesn’t create value for those it touches, even if it appears successful on the surface, isn’t long for this world. It’s on the way out.
— Read on www.aboutamazon.com/news/company-news/2020-letter-to-shareholders

This is way too true. You must create value for the customers. To do that, you have to treat your employees with a certain amount of trust, respect, and care. Not sure Amazon is the best role model for how you treat employees, but they certainly do take care of their customers, despite being a low cost leader.